Frequently Asked Questions
What You Need to Know
If you refrigerate the oysters immediately (Store Below 5ºC) it will give you 10 days from the ticketed harvest date shown on the product at collection to store in your fridge for your own opening and eating delight.
When collecting your oysters please transport them in a "esky" complete with a cold brick. Please note you should not place ice directly on the oysters, or have them submerged in ice water. Ice will melt and submerge the oyster which causes them to go into shock and result in them dying.
Should you choose to freeze the product do so immediately after collection. - Freezing information below.
We found a worm!?
Everything is ok, these are known as hinge polychaete worms. We have many types of worms and other little creatures that live and grow in our bay system. This is all part of the ecosystem and the natural environment that our oysters are farmed in. This particular worm is found all over our bay system and are common to be found inside our bags. They are not harmful to you or the oyster. You can simply just wash them off the shell before opening as they can’t get into the shell while it is closed. It’s not uncommon to also find small crabs, shrimps, and sea lice in our bags. At least you know they are fresh and alive ready for you to enjoy!!
How do they get from South Australia to here?
The oysters come out of the pristine Coffin Bay waters direct to our distributor via food accredited refrigerated transportation.
All oysters are sent refrigerated - we do not freeze the product in any way prior to sending.
The oysters remain closed, in oyster terms: un-shucked. The reason behind this is maintaining the oysters freshness right up until you open them yourself.
Can you freeze oysters?
Obviously we love our oysters fresh from the ocean, however we understand it may not be an option for you to eat all of them at once!
If you are wanting to freeze some simply do it as soon as possible upon receiving them. The fresher they are frozen - the tastier they are on defrost.
To thaw simply remove your oysters from the freezer and place in your refrigerator to ensure a controlled defrosting environment which does not exceed 5°C.
We recommend not thawing in any type of water as you will lose the salt water taste of Coffin Bay.
I froze my oysters and now they're open?
Upon thawing oysters they will actually slightly open. This makes it very easy to slide your knife along the underside of the top lid of the oyster shell to open.
How long will they last?
FRESH: If you refrigerate the oysters immediately it will give you approx 10 days from the ticketed harvest date shown on the product at collection to store in your fridge for your own opening and eating delight.
They'll last frozen in the freezer for approx 3 months
When can we get some more?
We aim to send oysters to all of our locations on a 4-5 week basis. Keep an eye on our Facebook page for up to date information
How to shuck an oyster?
Please have a look at this video of Todd using a trusty butter knife! We do have oyster shucking knifes available in the shop for purchase.
Harvesting & Food Safety
Oysters vessels under cover within 2 hours of pickup.
All oysters harvested are instantly placed in our onsite chiller as soon as each pallet is completed. First pallet is usually within the first 2 hours of harvest.
All oysters harvested no matter the ambient temperature do not exceed 8 hours to cold chain.
When the ambient air temperature is greater than 30°C at time of harvest, the time from harvest to cool chain DO NOT exceed 7 hours.
We take great measures to ensure you receive a top quality product that has been looked after every step of the way